IPTV FAQ

 Watch this video, best if you are tired of navigating through IPTV channels. Search for your favorite movies too

Please navigate to account section of your IPTV box and check your validity. Some services give expiry announcement 4 days ahead. Some TV stations take away last 1 day of subscription if not renewed 36 hours before expiry.

This video will take you through the connection process.

For any renewal payments made to us before 9 PM EST, validity days are added and confirmation emails are sent. Customers are advised to update us their email ids if there is a change. Payments are manually processed (renewals are done nightly and in one batch) and you will stop getting renewal reminders once payment is processed. Send in your payments 36 hours before expiry to avoid disconnection or add $3 extra for quick recharge (renewal in 3 hours). Parking your connection for few day or months during vacation is free of cost.

Please watch this video. This shows all the features like Live TV & Videoclub explained

MAG box users click to see a tutorial Video. Android box user click to see a tutorial video.

When you begin a subscription, you are paid up for the next 30 days. You can pay a TV station for 3, 6 or 12 months. IP TV stations has a risk of going off the air without notice, so month to month payment is recommended to avoid losing your money during blackout. Month to month payers can request for a change in TV station every 30 days. It is best to ask for a change when subscription expiry email reaches you.

Please watch this video tutorial. Once you understand this, send e-transfer to info@royalcomputercare.com and keep your phone number as password.

Please watch this video tutorial to see how to see catch up of your favorite channels

Please make sure that you have 8 Mbps or above when you run a speed test at http://www.speedtest.net. Wireless Mag254 box users take a smartphone near the iptv box and hit the above link to test it.

IPTV services are provided as a fixed package, no channels can be added extra. If one channel is not working, and is important to you please request us to find an IPTV service which give stable service for that channel. Combination of services and multiple subscription may be needed.

Please contact us, we will reset it for you, or remove the adult channels. Watch this video on how to change your standard parental control password.

Any IPTV box once purchased cannot be returned. Annual subscription are refundable subjected to conditions. Also any IPTV box sold by us are unlocked boxes. That means you can resell it at open market and other IPTV service providers can absorb it to their transmission crowd.

IPTV is a shared service, so when special events occur our viewer count goes high and unexpected behaviors are shown by our streaming system. These behaviours gets corrected in 24 hours. Please note that IPTV is a cheaper substitute to regular cable TV service and not equivalent to regular cable TV service. For high availability we recommend subscription to 2 TV stations.

MAG box users can print or download this first time user guide. Click here to download.

Click this youtube video which shows to do search

Click this youtube video which shows you the process